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Terms & Conditions

A legal disclaimer

 

We are Mikiki Cleaning Service (“Mikiki”, “we”, “our”, or “us”). By booking or using any of our services, including our website, communication channels, customer support, cleaning staff, and any related service partners (collectively referred to as the “Services”), you agree to the following Terms of Service.

These Terms explain the rules and conditions that apply when you use our Services. We have tried to keep the language clear and simple, but these Terms still form a legally binding agreement between you and Mikiki. Please read them carefully before using our Services.

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1. Eligibility and Authority

By accessing or using our Services, you confirm that:

  • You are legally able to enter into a binding agreement with Mikiki;

  • You agree to follow these Terms, as well as all applicable local, state, and national laws and regulations;

  • You acknowledge that Mikiki’s brand, name, and materials are protected under relevant intellectual property laws.

If you are using our Services on behalf of a company or another organisation, you confirm that you have the authority to accept these Terms on their behalf and to legally bind that entity to this agreement.

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2. Access to Property (Entry to Premises)

By booking our services, you agree to provide Mikiki Cleaning Service with safe and reasonable access to the property on the scheduled service date and time.

You are responsible for ensuring that we are able to enter the property at the agreed time. This may include providing keys, access codes, concierge arrangements, or someone on-site to grant entry.

If we are unable to access the property upon arrival, we may treat the booking as a late cancellation and a call-out or cancellation fee may apply.

You confirm that you have the authority to grant access to the property and that all necessary permissions have been obtained from the property owner, landlord, real estate agent, or building management where applicable.

For security reasons, we recommend that clients provide clear access instructions in advance. Mikiki is not responsible for delays or service limitations caused by restricted or incorrect access information.

If we are required to lock up after completing the service, we will do so using the same method provided for entry (e.g. key return, lockbox, or secure placement as instructed). We take reasonable care when handling keys or access devices, but we are not liable for keys left in unsecured or unsafe arrangements.

3. Quotes & Pricing

Quotes are based on information provided by the client, including property size, condition, and requested services.

Final pricing may change if:

  • The actual condition requires significantly more work;

  • Additional rooms or areas are requested;

  • Heavy dirt, grease build-up, mould, pet hair, or excessive clutter increases cleaning time;

  • Extra services are added.

Clients will be informed before additional charges apply whenever reasonably possible. 

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4. Booking Confirmation
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A booking is considered confirmed once agreed between the client and Mikiki through phone, message, email, website, or other communication channels.

We reserve the right to refuse or cancel bookings where necessary.

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5. Services

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All services are provided according to the quotation, booking confirmation, and agreed scope of work between Mikiki and the client.

The client acknowledges that cleaning outcomes may vary depending on the condition, age, and maintenance history of the property. 

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6. Payment Terms

Payment is required upon completion of the cleaning service unless otherwise agreed in writing.

Mikiki Cleaning Service accepts the following payment methods:

  • Cash payment

  • Bank transfer

For overdue payments, Mikiki Cleaning Service reserves the right to charge a late payment fee and may suspend future cleaning appointments until the outstanding balance has been paid.

Any outstanding invoices remaining unpaid after 14 days may be subject to further recovery action, with any reasonable costs associated with recovering unpaid amounts payable by the client where permitted by law.

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7. Access to Property

Clients are responsible for providing safe and reasonable access to the property at the scheduled service time.

If access cannot be provided upon arrival, including but not limited to locked premises, unavailable keys, incorrect access instructions, or unsafe conditions, a call-out fee of $100 may apply.

Clients must ensure that access information provided to Mikiki Cleaning Service is accurate and up to date. 

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8. Cancellation and Rescheduling

Clients are requested to provide as much notice as possible if they need to cancel or reschedule an appointment.

Cancellations or changes made within 24 hours of the scheduled service time may incur a cancellation fee.

Mikiki Cleaning Service reserves the right to charge a fee to cover any costs or lost appointment time caused by late cancellations or failed appointments.

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9. Client Responsibilities

Clients are responsible for:

  • Providing accurate information about the property and requested services

  • Ensuring safe access to the premises

  • Informing Mikiki Cleaning Service of any areas requiring special attention

  • Removing or securing valuable, fragile, or personal items before cleaning begins

Mikiki Cleaning Service is not responsible for loss or damage to items that have not been properly secured. 

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10. Pets

Clients must inform Mikiki Cleaning Service of any pets located at the property.

Pets must be safely secured where necessary to ensure the safety of cleaners and prevent disruption during the service.

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11. Health and Safety

Mikiki Cleaning Service reserves the right to refuse or stop cleaning services where conditions are considered unsafe, including but not limited to:

  • Hazardous materials

  • Excessive biohazards

  • Unsafe working environments

  • Dangerous chemicals

  • Situations that may risk the health and safety of workers

Additional charges may apply if specialised cleaning requirements are identified.

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12. Damage and Liability

Mikiki Cleaning Service takes reasonable care when providing cleaning services.

However, Mikiki Cleaning Service is not responsible for:

  • Pre-existing damage

  • Normal wear and tear

  • Poor-quality, aged, or damaged surfaces

  • Loose fixtures, fittings, or items

  • Damage caused by faulty materials or improper installation

  • Items that are not suitable for standard cleaning methods

Clients must notify Mikiki Cleaning Service of any concerns regarding potential damage within 48 hours of service completion.

Mikiki Cleaning Service’s liability is limited to the value of the cleaning service provided, to the extent permitted by law.

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13. Fragile and Valuable Items

Clients are responsible for removing or securing valuable, fragile, sentimental, or irreplaceable items before cleaning.

This includes, but is not limited to:

  • Jewellery

  • Cash

  • Artwork

  • Antiques

  • Collectibles

  • Personal documents

Mikiki Cleaning Service does not accept responsibility for damage to items that are fragile, unstable, or not suitable for standard cleaning procedures. 

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14. Cleaning Limitations

Mikiki Cleaning Service aims to provide high-quality cleaning services; however, some stains, marks, damage, or conditions may not be completely removable.

Cleaning results may be affected by:

  • Permanent stains

  • Old or damaged surfaces

  • Discolouration

  • Mould damage that has penetrated surfaces

  • Hard water stains and mineral build-up

  • Heavy grease accumulation

  • Paint deterioration

  • Previous improper cleaning methods

  • Natural ageing of materials

Mikiki Cleaning Service provides cleaning services with the goal of improving cleanliness and appearance but does not guarantee that all areas will be restored to their original condition. 

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15. End of Lease Cleaning

End of Lease Cleaning services are performed according to the agreed scope of work.

Mikiki Cleaning Service is not responsible for issues caused by:

  • Property damage

  • Maintenance issues

  • Wear and tear

  • Repairs required by landlords or agents

  • New dirt or damage occurring after the cleaning service has been completed

Clients should ensure the property is accessible and ready for cleaning before the scheduled appointment.

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16. Insurance

Mikiki Cleaning Service maintains appropriate Public Liability Insurance to provide protection for clients and the business. 

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17. Privacy

Mikiki Cleaning Service respects client privacy.

Personal information collected during bookings, payments, and communications will only be used for providing services, managing appointments, and business-related purposes.

Client information will not be sold or shared with third parties without permission unless required by law.

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18. Photography and Service Records

Mikiki Cleaning Service may take photographs of cleaning areas before and after services for the purpose of:

  • Service records

  • Quality control

  • Insurance documentation

Photos will not be used for marketing purposes without client permission. 

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19. Force Majeure

Mikiki Cleaning Service is not responsible for delays or cancellations caused by events outside reasonable control, including but not limited to severe weather, natural disasters, emergencies, or other unforeseen circumstances.

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20. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

By booking a service with Mikiki Cleaning Service, the client agrees to these Terms and Conditions.

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