Privacy Policy

Effective Date: 26 July 2026

At Mikiki Cleaning Service ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our cleaning services.

By using our website or engaging our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

Full name
Phone number
Email address
Property address
Service address (if different)
Details relating to your cleaning enquiry or booking
Preferred appointment dates and times
Payment information (where applicable)
Any information you voluntarily provide when contacting us

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Pages visited
Website usage statistics
Cookies and similar technologies

2. How We Collect Your Information

We collect information when you:

Submit an enquiry through our website
Request a quotation
Book a cleaning service
Contact us by phone, email or WhatsApp
Communicate with us through social media
Browse our website

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries
Provide quotations
Schedule and deliver cleaning services
Contact you regarding appointments
Process payments
Improve our services
Maintain customer records
Comply with legal obligations
Prevent fraud or misuse of our services

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information only where necessary with trusted third parties, including:

Payment service providers
Website hosting providers
Booking or scheduling software
IT service providers
Government authorities where required by law

These parties are only permitted to use your information for the purposes of providing services to us.

5. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Understand visitor behaviour
Enhance user experience

You may disable cookies through your browser settings. However, some parts of the website may not function properly.

6. Data Security

We take reasonable steps to protect your personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration
Destruction

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

7. Retention of Information

We retain personal information only for as long as reasonably necessary to:

Provide our services
Maintain business records
Meet legal, accounting and taxation obligations
Resolve disputes

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies separately.

9. Your Rights

Subject to applicable Australian privacy laws, you may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of personal information where appropriate

To make a request, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Mikiki Cleaning Service

Website: https://www.mikikicleaningservice.com

Email: info@mikikicleaningservice.com

Phone: +61 432 103 104

Service Area: Sydney, New South Wales, Australia